Payments

Payments are made through direct bank transfer to Dr Suzanne Kennedy. Details of how and when to transfer will be given to you once you decide to make an appointment. Once payment has been received, a confirmation email will be sent to you acknowledging the receipt of payment. Please keep this email as proof of purchase. A date and time for your online appointment will also be sent once funds have been received.

Cancellations and Refunds

A full refund will be given if you cancel your appointment 48 hours in advance. If you cancel your appointment within 48 hours of your appointment; a refund will not be given and you will lose the full amount. At the clinician’s discretion, an appointment may be rearranged. 

If Dr Kennedy needs to cancel your appointment; you will be given the option of moving your appointment to a different day/time; or if you prefer, you can request a full refund.

Appointments

All appointments offered will be online. Please ensure that you have a good internet connection and are in a private/secure and safe environment. It is recommended that you use a desktop appointment if possible rather than your mobile phone. Occasionally, internet connection may be lost or there is a disruption in signal. The clinician will do there best to re-establish a connection with you. If for whatever reason a connection cannot be made, the clinician will contact you via telephone and/or email to discuss options. A refund is not given solely on the basis of lost connection.

In case of emergency

On rare occasions, there may be a need for Dr Kennedy to contact the emergency services during the online appointment if you are in physical or emotional distress (e.g. you have a suspected heart attack, stroke, seizure, if you or another person’s life is in immediate danger) .  Your name, address, name of preferred contact, GP details etc will be used at this point to access emergency help/assistance.

Recording sessions

Sessions are not recorded. Sessions may only be recorded with explicit, informed consent from both the clinician/client and adherence to the requirements of the Data Protection Act 2018.